Shipping policy
Payment and dispatch
The following terms and conditions apply:
The products are delivered all over the world.
Dispatch costs (inclusive of legally applicable VAT)
Domestic deliveries (Germany):
We charge a flat shipping fee of 5,73 € per order.
Deliveries to foreign countries:
For smaller items, namely the Josi Bag and Lotte Case, we offer a cheaper shipping option fee, for all other products we charge a flat shipping fee for international deliveries:
|
Zone |
Country |
Shipping Costs (Josi and Lilo Bag, Lotte Case) |
Shipping Costs Standard |
|
Zone 1 |
Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic |
8,93 € |
15,63€ |
|
Zone 2 |
Liechtenstein, Switzerland |
11,97 € |
19,98€ |
|
Zone 3 |
Andorra, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City, United Kingdom |
10,93 € |
15,88€ |
|
Zone 4 |
Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus |
12,13 € |
16,28€ |
|
Zone 5 |
Albania, Bosnia-Herzegovina, Faroe Islands, Greenland, Iceland, North Macedonia, Montenegro, Norway, Republic of Moldova, Serbia, Ukraine |
15,67 € |
21,58€ |
|
Zone 6 |
Algeria, Egypt, Georgia, Israel, Lebanon, Libya, Morocco, Tunisia, Turkey |
14,57 € |
28,98€ |
|
Zone 7 |
Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, China (People's Republic of), India, Indonesia, Iraq, Japan, Jordan, Cambodia, Canada, Kazakhstan, Qatar, Kyrgyzstan, Kuwait, Laos, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, Oman, Pakistan, Papua New Guinea, Philippines, Saudi Arabia, Singapore, Sri Lanka, South Korea, Tajikistan, Taiwan, Thailand, Turkmenistan, USA, Uzbekistan, Uzbekistan, United Arab Emirates, Vietnam, United States of America, United States of America, Arab Emirates, Vietnam |
18,97 € |
38,38€ |
|
Zone 8 |
All countries not mentioned above |
20,17 € |
44,68€ |
Digital content (data created and delivered in digital form) is not subject to shipping charges.
Digital content will be sent to you as a file by e-mail within 24 hours after the conclusion of the contract (in case of agreed prepayment after the time of your payment instruction).
Digital content is provided to you via a link communicated by e-mail.
The sending of this e-mail with access data for the provision of the digital content takes place within 24 hours after conclusion of the contract (in case of agreed prepayment after the time of your payment instruction).
Digital content is provided to you in your customer account.
The provision takes place within 24 hours after conclusion of the contract (in case of agreed prepayment after the time of your payment instruction).
You will also be informed about the provision by e-mail.
Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 3 - 5 working days, for deliveries abroad within 5 - 10 working days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.
Accepted Payment options
- Payment via credit card
- Payment by invoice (via Klarna) - Payment via Google Pay
- Payment via Apple Pay
via PayPal Checkout:
- Payment - Payment
via PayPal
via PayPal Express
via Stripe:
- Payment
- Payment
- Payment
- Payment
- Payment by SEPA direct debit
Further details on payment
If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract. In case of questions, please contact us at the contact details mentioned in the Legal Notice.